Last Updated: March 2026
This Refund and Cancellation Policy outlines the terms and conditions for canceling, rescheduling, or requesting refunds for services booked with Dom Cleaning Private Limited.
1. Cancellation Policy
Our cancellation policy is designed to be fair to both customers and our service team. Cancellation fees are based on the notice period provided:
| Notice Period |
Cancellation Fee |
Details |
| 48 hours or more before service |
No charge |
Full refund of payment (if already paid) |
| 24-48 hours before service |
25% of service cost |
75% refund of payment |
| Less than 24 hours before service |
50% of service cost |
50% refund of payment |
| No-show (customer absent on service date) |
100% of service cost |
No refund |
2. How to Cancel a Service
To cancel a booked service, contact us through any of these methods:
- WhatsApp: Send a message to +91-8299080990 (fastest response)
- Phone: Call +91-8299080990 during business hours (8 AM - 10 PM)
- Email: Send cancellation request to support@domcleaningprivatelimited.com
Important: Cancellation must be communicated clearly with the service date and booking reference. We will send a cancellation confirmation within 24 hours.
3. Rescheduling Policy
You can reschedule your service to a different date without additional charges if you provide at least 24 hours notice. Rescheduling requests made within 24 hours may incur a rescheduling fee.
- Rescheduling 24+ hours before service: Free (subject to availability)
- Rescheduling within 24 hours: May incur a rescheduling fee (contact us for details)
- Maximum rescheduling: You can reschedule up to 2 times without additional charges
4. Refund Eligibility
Refunds are eligible in the following situations:
- Service not delivered: If we cancel the service, full refund will be provided
- Service quality issues: If the service does not meet agreed specifications, refunds may be provided (see section 5)
- Customer cancellation: Refunds based on cancellation timing (see section 1)
- Duplicate payment: If you are charged twice, full refund of duplicate payment
5. Service Quality Issues and Refunds
If you are unsatisfied with the service quality:
- Report within 24 hours: Contact us via WhatsApp, phone, or email with details and photos (if applicable)
- Investigation: We will investigate the issue and contact you within 24 hours
- Resolution options:
- Re-cleaning of affected areas at no additional cost
- Partial refund for the affected service portion
- Full refund if the service was significantly below standards
Note: Complaints reported more than 48 hours after service may not be eligible for refunds, but we will still attempt to resolve the issue.
6. Non-Refundable Situations
Refunds will NOT be provided in the following situations:
- Customer changes mind after service is completed (no quality issues)
- Customer was not available at the scheduled time (no-show)
- Service was delayed due to customer-related reasons (e.g., property access issues)
- Customer requested additional services not included in the original quote
- Damage to property caused by customer negligence or failure to secure valuables
- Service was completed as per the agreed specifications
7. Refund Processing Timeline
Once a refund is approved:
- Cash payments: Refund will be provided within 7 days (via bank transfer or cash)
- Bank transfer: Refund will be credited to your account within 5-7 business days
- Digital payments: Refund will be processed within 3-5 business days
Refund processing time may vary based on your bank. Please allow up to 10 days for the refund to appear in your account.
8. WhatsApp Communication for Cancellations and Refunds
WhatsApp is the fastest way to request cancellations and refunds.
- Send your cancellation/refund request via WhatsApp to +91-8299080990
- Include your booking reference and reason for cancellation
- We will confirm receipt within 30 minutes
- Cancellation will be processed within 24 hours
- Refund will be initiated as per the timeline above
9. Special Circumstances
We understand that sometimes special circumstances arise. If you have a unique situation:
- Contact us immediately via WhatsApp or phone
- Explain your situation with supporting details
- We will review your case and attempt to find a fair solution
- Special circumstances may be eligible for exceptions to this policy
Examples of special circumstances: Medical emergency, family emergency, severe weather, or service provider cancellation.
10. Disputes and Escalation
If you disagree with a refund decision:
- Contact us within 7 days of the refund decision
- Provide detailed explanation and supporting documentation
- We will review and respond within 7 days
- If still unresolved, the matter may be escalated to our management team
11. Policy Changes
We may update this Refund and Cancellation Policy from time to time. Changes will be effective immediately upon posting to our website. We will notify customers of significant changes via email or WhatsApp.
12. Contact Information
For cancellations, refund requests, or policy questions:
- WhatsApp: +91-8299080990 (fastest response)
- Phone: +91-8299080990 (8 AM - 10 PM, Monday to Sunday)
- Email: support@domcleaningprivatelimited.com (response within 24 hours)
- Address: R-33, Abroad Solutions India, Plot No. 68, RP Singh Road, Kalkaji Tehsil, New Delhi, Delhi 110020, India
Acknowledgment: By booking our services, you acknowledge that you have read and understood this Refund and Cancellation Policy.